Leaders need to empower their frontline to address the reality that their business is already behind the eight ball, before the client walks in the door. How do you overcome this disadvantage?
Read MoreALL INDUSTRIES NEED TO PAY ATTENTION TO THE MILLENNIAL CUSTOMER→
/
The 2018 Customer Experience (CX) Index by the Sitel Group indicates a shift in the expected customer experience with a clear delineation between baby-boomers and millennials.
Read More