Discovering Leaders in Unlikely Places

Discovering Leaders in Unlikely Places

There are many “Brenda’s” in our midst. I have known them and so have you. The question is: beyond setting direction, engaging, inspiring, coaching, removing barriers, recognizing, and rewarding, how can we acknowledge and cultivate the wisdom-sharing of these leaders who stir our imagination, make us think, and model a profound way of being?

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CUSTOMER EXPERIENCE ONLINE OR IN PERSON?

CUSTOMER EXPERIENCE ONLINE OR IN PERSON?

Leaders need to empower their frontline to address the reality that their business is already behind the eight ball, before the client walks in the door. How do you overcome this disadvantage?

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