March 18, 2020

Homeward Bound

March 18, 2020/ EthnoPraxis, Inc./ Mike Saunderson

While yours may be one of many companies digitalizing the customer experience, a move home to remote work may not have been your plan. Until now. Until the emergence of COVID-19, the fifth pandemic in the past 100 years.

February 22, 2019

ALL INDUSTRIES NEED TO PAY ATTENTION TO THE MILLENNIAL CUSTOMER→

February 22, 2019/ Mike Saunderson

The 2018 Customer Experience (CX) Index by the Sitel Group indicates a shift in the expected customer experience with a clear delineation between baby-boomers and millennials.

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