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EthnoPraxis
  • Home/
  • What is CX?/
  • Who We Are/
    • Why EthnoPraxis?
    • Our Team
    • Testimonials
  • Our Work/
    • What We Do
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    • Got Data?
    • CX & Customer Service
    • CX & Brand Management
    • CX & Employee Engagement
  • Blog/
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EthnoPraxis

People + Practice = Performance

The CX Blog

Covering all aspects of customer experience, the EthnoPraxis Way

EthnoPraxis
  • Home/
  • What is CX?/
  • Who We Are/
    • Why EthnoPraxis?
    • Our Team
    • Testimonials
  • Our Work/
    • What We Do
    • Bias Training
    • Got Data?
    • CX & Customer Service
    • CX & Brand Management
    • CX & Employee Engagement
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March 15, 2019

A MISSED 20-MINUTE GUARANTEE

March 15, 2019/ Mike Saunderson
A MISSED 20-MINUTE GUARANTEE

Alaska Airline brags about their 20-minute delivery of luggage and once again Alaska has tarnished their brand by failing to meet their stated goal.

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March 15, 2019/ Mike Saunderson/ Comment
luggage, airport, airline, travel, guarantee, promise, brand promise, communication, miscommunication, alaska airlines, coupon, frustration, baggage, employee, CX, customer experience, customer service
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